Martoda Biotech Sdn Bhd (Registration No. 201801043037 / 1405069-M) is the data controller responsible for your personal data. Our contact details are provided at the end of this Policy.

We may collect the following categories of personal data:

• Identity Data: Full name, business name
• Contact Data: Email address, phone number, mailing address
• Transaction Data: Purchase history, order details, payment records
• Technical Data: IP address, browser type, device identifiers, cookies
• Usage Data: Pages visited, time spent, referral sources
• Communications Data: Enquiry content, consultation requests, chat messages

We collect personal data through: direct interactions (forms, enquiries, orders); automated technologies (cookies, analytics); and third parties (payment processors, logistics partners).

We process your personal data for the following purposes, each with a lawful basis under the PDPA 2010:

• Processing and fulfilling your orders (contractual necessity)
• Responding to enquiries and providing customer support (legitimate interest)
• Sending product updates and promotional communications (consent)
• Improving our Website and services (legitimate interest)
• Complying with legal and regulatory obligations (legal compliance)
• Fraud prevention and security (legitimate interest)

We do not sell your personal data. We may share your data with:

• Payment gateway providers (for transaction processing)
• Logistics and courier partners (for order delivery)
• IT service providers and cloud hosting platforms
• Regulatory authorities, when required by law

All third-party processors are contractually bound to handle your data securely and only for specified purposes.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Malaysian law. Transaction records are retained for a minimum of 7 years in compliance with the Companies Act 2016 and tax regulations.

Under the Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent for marketing communications at any time
• Request information about how your data is being processed

To exercise any of these rights, please contact us at [email protected].

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You may control cookie settings through your browser. Disabling cookies may affect certain Website functionality.

Your data may be processed outside Malaysia by our service providers (e.g., cloud hosting, analytics). We ensure appropriate safeguards are in place in accordance with the PDPA 2010.

Martoda Biotech Sdn Bhd (Registration No. 201801043037 / 1405069-M)
No. 51-2, Jalan SR 1/9, Taman Serdang Raya, 43300 Seri Kembangan, Selangor, Malaysia
Email: [email protected]
Phone: +60 17-762 4721